Business process outsourcing
BPO stands for "business process outsourcing," which is simply another term for outsourcing. This is when a company contracts an outside provider for services or business processes. This might include manufacturing or back-office functions such as accounting and human resources. But BPO might also include front-end services such as customer care and technical support. Also Known As: business process outsourcing, outsourcing, subcontracting.
"Global BPO" is another term for off shoring or outsourcing outside a company's home country or primary market. BPO jobs are not necessarily work at home, but some, like call centers, can be.
Difference between Business process outsourcing and call centre
|
Business
process outsourcing |
Call
Centre |
|
BPO is the short form of business process outsourcing. Hence a BPO
company that deals with outsourced jobs may or may not have call centers. BPO
is a much broader term when compared to call centre. However, the two terms
have a relationship. A call center is a sub-set or sub-unit of a BPO. It is a
place where business is done over the telephone. Again, there are BPOs where
there are no call centers but the entire business is handled through the web.
BPO includes, IT services, financial services etc. |
A call centre can be seen as a centre for handling the business of internal and/or overseas clients and different companies can outsource parts of their business to call centers. A call centre is also considered as a BPO which handles business over the telephone. However, there is a misconception among many people that BPO means a call centre. |
|
Whereas BPO (Business Process Outsourcing) is a service to ordinations
and services might include call center, human resources, software development
and so on. |
Call Center is mostly situated offshore and in which staff make and
receive calls in order to help the customers regarding electronic equipments,
computers and so on. |
|
A BPO may be doing HR outsourcing job for various companies, handling
accounts for different companies etc. |
Call Center is a type of BPO only where only inbound and outbound
services are handled whereas BPO is a place where any type of outsourcing
work is done. |
|
Business Process Outsourcing basically is the leveraging of expertise
or specialist process vendors to offer and administer an organization's
critical or non-critical enterprise developments and applications. The most well-known
examples of BPO are call centre, human resources, accounting and payroll
outsourcing. |
A call centre basically is a centralized office generally used for
the function of receiving and transmitting a huge quantity of requests via
telephone. A call centre usually is controlled by a company to manage
received product support or information queries from customers. |
|
A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity. |
A call centre performs that part of a client's business which involves
handling telephone calls. A call centre, for example, might handle customer
complaints coming in over a telephone. |
|
BPO I nothing but a business process outsources which it deals with
the voice in non-voice base |
call center is that there are 2 departments one is inbound on another
is outbound inbound is that call will come from customer asking the quires to
us outbound is that were we have to make a call to customer n tell them about
their due date of payment n tell them to pay |
|
BPO is nothing but an online sale product and advertise our products |
call center is nothing but a receive a call from the costumer and
give a solution it is company made |
|
A Business Process Outsourcing (BPO) organisation is responsible for
performing a process or a part of a process of another business organisation;
outsourcing is done to save on costs or gain in productivity. |
A call centre performs that part of a client's business which involves
handling telephone calls. A call centre, for example, might handle customer
complaints coming in over a telephone. |
|
Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms that outsource large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighbouring (or nearby) country is called near shore outsourcing. Given the proximity of BPO to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry. |
A call centre is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre. |
0 Comments